Frequently Asked Questions

Answers to the questions people ask us most often. If your question is missing, write to us using the contact form.

Orders

Can I cancel or change my order?

As long as it hasn't shipped, yes. Write to us as soon as possible with your order number, and we will cancel or change it and refund what you paid. If the package is already on its way, you will need to go through the returns process.

I entered the wrong address. What now?

Notify us immediately, with your order number and the correct address. We can easily change it before shipping. If the package is already with the postal service, we can no longer redirect it. If it returns to us, we will charge CHF 7.50 for re-delivery.

I didn't get an order confirmation.

The confirmation is sent by email immediately after the order is placed. Check your spam folder. If it's not there either, you might have made a typo in your email address. Write to us, and we will resend it.

I received the wrong item or something is missing.

We are sorry about that. Write to us with your order number and photos of the item, the label, and the package. We will send the correct item, and you will incur no costs.

When will a sold-out item be back?

Our drops are limited, so not every item comes back. If something is reproduced, you will find out first in our newsletter and on Instagram.

Shipping

Where do you ship to?

To Switzerland and Liechtenstein. Other countries will follow later.

How much does shipping cost?

CHF 7.50 per order. Shipping is free for order values of CHF 80 and up.

How long does delivery take?

3 to 7 working days from the time of order. We ship with Swiss Post (PostPac Economy). As soon as your package is on its way, you will receive an email with the tracking number.

How can I track my package?

Via the link in the shipping confirmation. Tracking usually takes a few hours after shipment to show its first status. Didn't receive an email? Check your spam folder.

The package is marked as delivered, but I don't have it.

First check your mailbox, with neighbors, at your designated delivery spot with the post office, and in the postal tracking. If you can't find it anywhere, write to us with your order number. We will start an inquiry with the post office and take care of the rest.

Do I have to pay customs or import duties?

No. We ship from Switzerland within Switzerland and to Liechtenstein; there is no customs duty involved.

Returns and Exchanges

Can I return or exchange an item?

Yes. Returns and exchanges for a different size are possible within 15 days of receipt. The item must be unworn, with the label attached, and in its original packaging. Trying it on is okay, wearing it is not. All conditions are listed in our return policy.

How much do returns or exchanges cost?

For a return, you pay the postage for the return shipment yourself. Exchanges are free: You receive a return label from us, and we ship the new item free of charge.

How does a return work?

Write to us within the time frame with your order number and the item you are returning. Then, send the package with postage paid to Outlawzstudio, Dörnlerstrasse 53, 8544 Attikon; using tracking is recommended. We do not accept unstamped packages. As soon as it reaches us, we will process the refund within 5 to 7 working days.

How long does the refund take?

We initiate it within 5 to 7 working days after receipt of your package. Depending on your bank or card, it may take another 2 to 5 working days for the money to reach you. TWINT is usually faster.

Can I return discounted items?

Yes, the same rules apply to sale items. Only gift cards and items that have already been exchanged once are excluded.

Payment

Which payment methods are available?

Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and TWINT. We do not offer payment on invoice.

Is payment secure?

Yes. Payment is processed securely via Shopify Payments, certified according to the PCI DSS card standard. We never see your card details.

Why is there no VAT on my invoice?

Outlawzstudio is not subject to VAT. The price in the shop is the final price; nothing is added except for shipping.

How do I redeem a discount code?

At checkout in the "Discount code" field. One code per order, cannot be combined, and cannot be applied retroactively to previous orders.

Sizes and Fit

What size should I order?

Each product page specifies how the item is cut, along with a size chart with measurements. Go by the description there, every item is cut differently. Between two sizes? Go smaller for a tighter look, larger for more room. Both are correct; the choice is yours.

What sizes are available?

XS to XL.

Care

How do I wash my item properly?

The label inside the item always applies. It is made for that exact item and overrides anything written here. The notes below are the general rule for cotton.

• Turn it inside out before it goes into the drum. That protects the colour and the lettering.
• Tie the drawstring so it does not get pulled into the waistband.
• 30 degrees for dark and coloured items. Light and white items also take 40 degrees if the label allows it. Hotter does not get it cleaner, it only costs colour.
• Colour or delicate detergent for dark and coloured items. Heavy-duty detergent contains bleach and pulls colour out of the fabric. For white items, heavy-duty detergent is the right choice.
• No fabric softener. It coats the fibres, the fabric turns dull over time and absorbs less.
• Not in the same drum as zips or velcro, they pull threads.

Drying and ironing

• Air dry, on a rack or a line. Not in full midday sun, direct sun bleaches it out.
• Tumble dryer only if the label shows a dryer symbol. Cotton shrinks more in the dryer than in the wash. We do not recommend it.
• Ironing: cotton takes high temperatures. Best slightly damp or with steam, then it goes more easily.
• Never iron directly on prints or lettering. Iron from the inside, or put a cloth in between.

Do the items get smaller in the wash?

Cotton can shrink slightly in the first wash, so the items get a little tighter. That is normal and is already factored into the cut. After that the item stays as it is.

Washing cold and air drying keeps the shrinking as small as possible. The dryer makes the biggest difference; that is where cotton pulls together the most.

Damage due to improper care is not a defect and is not covered under warranty.

Brand

What does "No Rules" mean?

There is no regulation on how or what you wear. It's not the trend that decides, not the scene, but you. The only rule: It must feel good. That is the idea behind Outlawz, and that's why you combine our items however you want.

How can I be the first to find out about new drops?

Via the newsletter. Anyone signed up sees new items before everyone else and hears about exclusive promotions. Also check Instagram.

Do you have a store?

No, Outlawz is available online only. If there is ever a pop-up, you will hear about it in the newsletter.

Contact

How can I reach you?

Via our contact form. We ask for everything we need right there. We will respond within 2 working days to the address you provide.

Last updated: 19 October 2026