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Refund policy

If an item doesn't fit, you can return or exchange it. This is our voluntary offer: for online purchases in Switzerland there is no statutory right of return. That is why the rules on this page apply, and they are part of our terms and conditions.

1. Deadlines

Return (money back): within 15 days from the day you received the parcel.

Exchange (different size): within 15 days from the day you received the parcel.

What counts is the delivery date in Swiss Post's tracking. Within the deadline you have to write to us and hand the parcel in at the post office; the postmark counts. For an exchange, the return label you get from us is valid for 14 days.

2. Conditions

Items must come back unworn and in perfect condition: no damage, no stains, no smells (including perfume or smoke), no animal hair, nothing that prevents a sale as new. Trying on is fine, wearing is not. The original packaging, all labels and everything that came in the parcel must be sent back. We do not take back washed items.

We check every item after it arrives. If it does not meet the conditions, there is no refund and no exchange. We will let you know by email and send it back to you for the shipping cost of CHF 7.50.

3. Return, step by step

  1. Register: Write within 15 days to support@outlawzstudio.com, with your order number and the item that is going back. Without registering we cannot match a parcel, which delays the refund.
  2. Confirmation: We answer within 2 working days and confirm the return address, which is: Outlawzstudio, Dörnlerstrasse 53, 8544 Attikon, Switzerland. Please still write to us beforehand so we can match your parcel.
  3. Packing: Put the item with all labels into the original packaging, along with a note with your order number. Pack it so that it survives transport.
  4. Sending: Hand the parcel in at the post office. You pay the postage yourself and frank the shipment in full. We do not accept unfranked or insufficiently franked parcels; they go back to you at the sender's expense. We strongly recommend a tracked shipment, because until the parcel reaches us you carry the risk. For returns that do not reach us we cannot refund anything. A parcel up to 2 kg costs CHF 9.00 as PostPac Economy at the counter, or CHF 7.50 if you create the label online or in the Swiss Post app (Swiss Post prices for private customers, as of September 2026; the Swiss Post tariff on the day of your return applies).
  5. Refund: As soon as the parcel is with us and has passed the check, we trigger the refund within 5 to 7 working days. You will get an email once it has been triggered.

4. Exchange, step by step

  1. Register: Write within 15 days to support@outlawzstudio.com, with your order number, the item and the size you want.
  2. Confirmation and label: We answer within 2 working days. If the size is in stock, we put it aside for you and email you a return label. If the size is sold out, we will tell you, and you can return the item instead; in that case the return shipping stays free.
  3. Packing and sending: Print the label, stick it on the parcel, hand it in at a post office or at a My Post 24 station. We cover the postage, and because the parcel runs on our label, we also carry the transport risk.
  4. New item: As soon as your parcel has reached us and passed the check, we send the new item free of charge. As with an order, you will get an email with the tracking number.

Exchange means: the same item in a different size, once per order. A different item or a different colour is not an exchange; for that you return it and order again. An item that has already been exchanged once cannot be returned.

5. What we refund

  • The price of the returned item as you paid it, so after discounts.
  • We do not refund the shipping cost of the original order.
  • We do not refund the postage of your return.
  • A discount code you used with your order expires with the return and cannot be reissued.
  • If you paid with a gift card, we refund to the gift card.

The refund always goes to the payment method you paid with. We trigger it within 5 to 7 working days after your parcel arrives. Depending on your bank or card, it takes another 2 to 5 working days until the money shows up. TWINT is usually faster. After drops or during promotions, processing can take a little longer.

6. Faulty or wrong goods

If an item has a fault, for example an open seam, a hole, a printing error or a wrong size label, or if we sent you the wrong item, this does not count as a return but as a warranty case. The statutory period is 2 years from receipt.

Write to us with your order number and photos of the fault, the label and the parcel at support@outlawzstudio.com. We cover the return shipping and send you a replacement or refund the full amount including shipping. You incur no costs.

Not faults are normal wear, damage from wrong care or improper handling, and small differences in colour and measurement that are usual with textiles. Care note: wash cold, inside out, no tumble dryer.

7. Excluded

  • Worn, washed or damaged items
  • Items without a label or original packaging
  • Items that have already been exchanged once
  • Gift cards
  • Items that cannot be returned for hygiene reasons, for example underwear and socks, once we offer them
  • Personalised items, for example with your name or a custom print
  • Returns handed in at the post office after the deadline

8. Good to know

  • Cancel instead of return: As long as your order has not been shipped, you can simply cancel it. Write to us with the order number and we refund the full amount.
  • Several items: You can also return only part of an order. The free shipping threshold of the original order does not change because of that; we do not charge anything afterwards.
  • Sale items: The same rules apply to reduced items as to all others.
  • Gifts: A gifted item can only be returned by the person who ordered it, and the refund goes to their payment method. An exchange for a different size is also possible for you as the recipient, with the order number.
  • Return without registering: Please write to us beforehand. A parcel that arrives without registration and without an order number often cannot be matched. We will get in touch once we have managed it, but it can take considerably longer.

9. Contact

For everything about returns and exchanges: support@outlawzstudio.com. State your order number and it goes faster. We answer within 2 working days.

Last updated: 8 October 2026